News & Press

2011 IBAS Annual Report Published - Tuesday 17th July 2012

The 2011 IBAS Annual Report has been published today. A PDF copy can be downloaded by selecting "Annual & Statistical Reports" from the left hand menu.

As in previous years, the document contains interesting examples of cases received by IBAS throughout 2011 and reports that:

- A record annual number of requests for adjudication, 3087, were received in 2011

- The total funds awarded to customers as a result of cases referred to IBAS since the Service began in 1998 has now exceeded £2.5million

- Horse racing accounts for the most shop-based disputes (39%), while football generates most online disputes (37%) - football accounted for 32% of overall disputes and horse racing for 31%

- There has been a 5% shift in total disputes received, away from the retail and towards the online sector

A limited number of hard copies of the report are available and can be requested by telephoning Admin and Projects Manager Sharon Powell, on 0207 347 5883.