The role of the Directors is to provide governance and strategic direction to IBAS as a (not-for-profit) business. Our Articles of Association explain that the objects of the company are to:
- provide alternative dispute resolution services where consumers have an unresolved dispute with a licensed gambling operator;
- promote for consistency, clarity and fairness in the rules used by licensed gambling operators for the benefit of those operators and their customers;
- do all other things as are considered necessary or advisable to reduce the number of disputes and create a better understanding between gambling operators and their customers; and
- carry on any other activity whatever which can in the opinion of the board of directors be advantageously carried on in connection with or ancillary to any of the businesses of the Company.
The IBAS Non-Executive Directors play no part in the dispute adjudication process. Until 31 January, the Managing Director acts as Chairman of meetings of the Adjudication Panel and presides over the dispute appeals process. From 1 February 2019 a dedicated Head of Adjudication will be appointed to take on these responsibilities.
At 1st November 2018 the Directors of IBAS were:
Spent the majority of his career in public service, including when a member of the transition team which closed down the Gaming Board of Great Britain and set up the Gambling Commission, between 2004 and 2006. He had previously acted as a consultant for IBAS under its founding Chief Executive Chris O’Keeffe and as a member of its Adjudication Panel between 2008 and 2014. He has served as an IBAS Director since 2014 and was appointed as Chairman in January 2018.
Joined SIS in 2009 and is currently employed as Racing Controller. Formerly Racing Director at the Horserace Betting Levy Board (1993-2009) having previously worked for Weatherbys (1984-1993). Appointed as a Director of IBAS in January 2012.
Chief Executive of CitizenCard, an industry-funded proof of age card scheme, since its inception in 1998. Director of the Proof of Age Standards Scheme (PASS) and the Rural Shops Alliance. In his spare time, Treasurer at the Church of the Holy Spirit in Clapham and runs Clapham’s annual Abbeville Fete. Appointed as a Director of IBAS in December 2015.
Senior manager in tax compliance for HMRC. She was previously an Investigator at the Adjudicators Office and Parliamentary Ombudsman, where she examined complaints and mediated settlements about maladministration in the actions of government departments. Appointed as a Director of IBAS in January 2018.
Managing Director of Gordon Moody Association from 2011-2017, the UK charity best known for providing intensive residential treatment for problem gamblers. She has acted as a consultant to a number of organisations, advising on governance, organisational development and providing input to improve the effectiveness of responsible gambling tools. Appointed as a Director of IBAS in January 2018.
Joined IBAS in May 2011 and appointed to the Board in September 2013. Previous roles included Director of Policy and Acting Chief Executive for the Greyhound Board of Great Britain (GBGB) and Press Officer for the British Horseracing Board (BHB, now BHA). Appointed as a member of the Starting Price Regulatory Commission in July 2017.