Board of Directors

The role of the Directors is to provide governance and strategic direction to IBAS as a (not-for-profit) business. Our Articles of Association explain that the objects of the company are to:

- provide alternative dispute resolution services where consumers have an unresolved dispute with a licensed gambling operator;

- promote for consistency, clarity and fairness in the rules used by licensed gambling operators for the benefit of  those operators and their customers;

- do all other things as are considered necessary or advisable to reduce the number of disputes and create a better understanding between gambling operators and their customers; and

- carry on any other activity whatever which can in the opinion of the board of directors be advantageously carried on in connection with or ancillary to any of the businesses of the Company.

The IBAS Non-Executive Directors play no part in the dispute adjudication process.


With effect from 1st January 2022, the Directors of IBAS were:



Andrew Fraser has spent the majority of his career in public service, including when a member of the transition team which closed down the Gaming Board of Great Britain and set up the Gambling Commission, between 2004 and 2006. Andrew had previously acted as a consultant for IBAS under its founding Chief Executive Chris O’Keeffe and as a member of its Adjudication Panel between 2008 and 2014.  He has served as an IBAS Director since 2014 and was appointed as Chairman in January 2018.

David Bradshaw

David Bradshaw joined SIS in 2009 and is currently employed as Racing Controller. He was formerly Racing Director at the Horserace Betting Levy Board (1993-2009) having previously worked for Weatherbys (1984-1993). David was appointed as a Director of IBAS in January 2012.

Andrew Chevis

Andrew Chevis is Chief Executive of CitizenCard, an industry-funded proof of age card scheme, since its inception in 1998.  Director of the Proof of Age Standards Scheme (PASS) and the Rural Shops Alliance.  In his spare time, Andrew is Treasurer at the Church of the Holy Spirit in Clapham and runs Clapham’s annual Abbeville Fete. He was appointed as a Director of IBAS in December 2015.



Andrew Lyman has been the Gibraltar Gambling Commissioner since 2018. He has extensive public and private sector experience in the gambling industry; having been Director of Monitoring and Enforcement at the GB Gambling Commission, Executive Director at a former UK gambling industry trade body and Director of Regulatory Affairs at William Hill plc. Before moving into the industry he worked as an enforcement lawyer (qualified solicitor) for the then Financial Services Authority (now FCA). Andrew has a Masters in Sports Law and an ICA diploma in anti money laundering. He was appointed as a Director of IBAS in January 2022.



Elaine Smethurst has held senior positions in charities primarily concerned with social welfare and mental health and was Managing Director of Gordon Moody Association from 2011-2017, the UK’s leading charity providing residential treatment and support to tackle gambling addiction. As a voluntary sector consultant she advises on communications, governance and organisational development and offers insight and support to organisations working with gambling harms. Elaine was appointed as a Director of IBAS in January 2018.



Carys Williams is currently a Non-Executive Director of the East Sussex Healthcare NHS Trust. The majority of her professional career has been spent as a Senior Executive in financial services working for the Financial Ombudsman Service, Lloyds Banking Group and KPMG. At Lloyds, Carys held roles including Fraud and Disputes Director and Transformation Programme Director and represented the company as its Ambassador for Wales, where she worked alongside politicians and community leaders to exchange views on how banking and financial services affected the lives of others. Carys was appointed as a Director of IBAS in January 2022.


Richard Hayler joined IBAS in May 2011 and was appointed to the Board in September 2013. His previous roles included Director of Policy and Acting Chief Executive for the Greyhound Board of Great Britain (GBGB) and Press Officer for the British Horseracing Board (BHB, now BHA). He was appointed as a member of the Starting Price Regulatory Commission in July 2017.





Total Value of Payments Awarded or Conceded to Customers in 2020.
Total Requests for Adjudication.