Remuneration: £8,000 per annum (payable quarterly).

Time requirements: Attendance at quarterly board meetings plus ad hoc meetings and involvement in tasks as required.

The Independent Betting Adjudication Service (IBAS) is an Alternative Dispute Resolution (ADR) service, approved by the Gambling Commission to provide informed and impartial adjudications on disputes that arise between licensed gambling operators and their customers.

IBAS is seeking to recruit at least one more Non-Executive Director to help expand and strengthen our Board as we take steps to transform into the UK’s first Gambling Ombudsman.

As a Non-Executive Director of this Not For Profit company you will:

• Share responsibility for the organisational strategic direction and objectives, taking into account anything in the external environment that could impact on the achievement of those objectives.
• Provide constructive challenge to the executive team in managing the organisation and delivering objectives.
• Ensure operational effectiveness, risk management and financial efficiency.
• Ensure that high standards of corporate governance are observed at all times and that IBAS operates in an open, fair, transparent, accountable and responsive way.
• Act as an ambassador of IBAS to raise awareness of the organisation amongst stakeholders and consumers. Developing and maintaining high-level relations with IBAS’s key stakeholders, including those influencing the shape of the gambling industry, in order to drive forward the organisation’s strategic objectives.

Main Duties:

• To attend quarterly Board meetings and other ad hoc meetings as appropriate.
• To make decisions in the best interests of the organisation.
• To consider and approve the annual budget for the company.
• To ensure appropriate governance and internal controls are in place to minimise risks to the operation of the organisation and support achievement of its strategic objectives.
The successful applicant will have one or more of the following:
• Experience of operating at Board level or equivalent in the public, private or voluntary sectors); or
• Experience as a senior leader with proven success leading a customer focused organisation; or
• Experience of operating in a political environment with the ability to comfortably engage with ministers, officials, and industry sector stakeholders as an IBAS ambassador; or
• The ability to drive innovation and transformation and experience of guiding or leading organisations through change programmes.

In addition the successful applicant will have:

• The ability to think logically and objectively to identify key issues/implications, make balanced judgments and effective decisions;
• Strong communication skills, including an ability to offer challenge in a constructive, straightforward, and open manner, on the range of issues necessary to achieve our aims and be able to connect with people effectively at all levels;
• Solid commitment to high ethical standards of integrity and honesty, and an understanding of the value and importance of the role IBAS plays;

Specific skills:

Some or all of the following expertise would be helpful:

HR and organisational development, legal knowledge, financial management, corporate governance and management of risk. Business transformation, particularly in driving a culture of excellent customer service. In depth knowledge of the gambling industry is not required.

We are committed to appointing on merit with openness and transparency of process. We are also committed to providing equal opportunities for all. We welcome applicants from all backgrounds and communities and, in particular, those that are currently under-represented on our Board, including, but not limited to, Black, Asian and Minority Ethnic (BAME) candidates and candidates with disabilities.

To apply, please send your CV together with a covering letter to Elizabeth Thompson, Executive Assistant, IBAS via email to

Please nominate two referees who may be contacted if you are shortlisted for interview. A conflict of interest form will be sent out to all candidates on receipt of their application.

Shortlisting and Interview Process:

Shortlisting will be conducted by two Directors with successful candidates then being invited to interview with two Directors.

The successful candidate will then be invited to meet with all Directors.

Closing date for applications: Wednesday, 13 October 2021

Interviews: Week commencing 1 November 2021



Total Value of Payments Awarded or Conceded to Customers in 2020.
Total Requests for Adjudication.