OBJECTIVES

 

  • To provide as far as possible a conclusive determination on the settlement of disputes between licensed gambling operators and their customers
  • To complete the process in the shortest timeframe possible allowing for all of the arguments and issues involved to be given appropriate examination and consideration
  • In doing so, to remove the need for the parties to enter into complex and expensive legal proceedings
  • Where IBAS is unable to adjudicate, to direct consumers to the most appropriate place for them to progress their complaint
  • To provide advice to consumers and gambling operators about how to avoid disputes
  • To assist regulators or other appropriate authorities in identifying any apparent need for regulatory intervention to prevent repeated poor industry practice

HOW ARE WE DOING?

Total Value of Payments Awarded or Conceded to Customers in 2016.
£548,056.25
Total Requests for Adjudication.
7,159

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