Complain about IBAS

Appeals

As well as a fair, thorough and knowledgeable adjudication service, we hope to offer a satisfactory service to all users, both consumers and operators.

If you believe that an IBAS adjudication is factually flawed or has failed to take into account key information which has the potential to alter the Adjudication Panel’s decision, you are entitled to request for the ruling to be reviewed.

To do this, please send a letter to:

IBAS Reviews
PO Box 62639
London
EC3P 3AS

Or an email to: adjudication@ibas-uk.co.uk

 

Complaints

If you have a different type of complaint about the IBAS service, for example if you believe that we have treated you unfairly or unreasonably, you can send a complaint in writing which will be considered by the IBAS directors. To do this, please send a letter or email to the addresses below.

The directors will assess whether the complaint is justified and, if so, will investigate it and write to you with details of their conclusions and outcomes.

Please address your complaint to:

The Directors
IBAS
PO Box 62639
London
EC3P 3AS

Or you can send an email to: complaints@ibas-uk.co.uk

If you remain dissatisfied by the outcome of the IBAS complaints process, you can consider complaining further to the Gambling Commission, our nominated Competent Authority in accordance with the requirements of British Alternative Dispute Resolution (ADR) regulations.

Details of how to complain to the Gambling Commission can be accessed here.

 

Contact Details:

Address:
Independent Betting Adjudication Service
PO Box 62639
London
EC3P 3AS
Telephone:
020 7347 5883
Fax:
020 7347 5882
Email:
adjudication@ibas-uk.co.uk

If you wish to register your business with IBAS, please apply for registration by clicking here.

 

 

HOW ARE WE DOING?

Total Value of Payments Awarded or Conceded to Customers in 2016.
£548,056.25
Total Requests for Adjudication.
7,159

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