18TH MAy 2020

COVID-19 update:

The outbreak of Covid-19 in the UK and the temporary closure of our office poses difficulties for Alternative Dispute Resolution (ADR) bodies like IBAS, as we aim to maintain an important service for consumers while protecting the health and wellbeing of our employees. It is also inevitable that some of the businesses whose customer complaints we consider will themselves have been disrupted by these recent developments.

We are finding that while we are able to progress new and existing disputes, it is taking us a little longer to acknowledge new disputes or the receipt of new evidence. Additionally, we may not be able to update you as frequently as we would like. Our temporary remote working arrangements should help to keep any disruption to a minimum and like everyone else, we will keep the situation under regular review.

You can help us manage our workload by not telephoning our office, except where there is a reasonable, urgent need to have a dispute addressed. Please contact us by email wherever possible, using: ibasteam@ibas-uk.co.uk

Like most of you, our team are doing the best that they can in unfamiliar and sometimes difficult family circumstances, so please be considerate when contacting us. Thank you for your patience and understanding.



Total Value of Payments Awarded or Conceded to Customers in 2019.
Total Requests for Adjudication.