Most casinos have high quality CCTV covering every table game, which makes the immediate resolution of disputes easier – typically regarding whether bets have been placed late for games of roulette, or questions regarding the ownership of winning bets on busy gaming tables.
We strongly recommend that customers of casinos who have a dispute raise the matter with a member of the casino’s management team at the earliest possible opportunity. The vast majority of disputes can be resolved amicably, on site, if raised at the time.
IBAS considers disputes from the majority of UK casinos. The name of every IBAS-registered casino can be found in our online A-Z Directory.
Most UK casinos participate in a scheme called SENSE (Self-Enrolment National Self-Exclusion). Like other self-exclusion schemes operated by gambling businesses, these are designed to help customers whose gambling has become excessive, unaffordable or simply unenjoyable. SENSE aims to help prevent people from entering and gambling in casino premises.
Anyone wishing to self-exclude from casinos will be asked to sign a form which explains that any attempt to gamble - either by the self-excluded person, or by another person on their behalf - during the period of self-exclusion will see any stakes retained and any winnings confiscated. We would urge anyone who thinks that SENSE might be useful for them to carefully consider the wording of the agreement and to recognise that the purpose of the scheme is to help people to help themselves, by doing everything possible to help prevent and dissuade them from gambling further.