IBAS responds to the publication of the post-Gambling Review White Paper; in particular to the recommendation that a non-statutory Gambling Ombudsman should be created.
A chat with Elaine Smethurst, IBAS Non-executive Director
IBAS unveils new plans to become the first Gambling Ombudsman.
IBAS has published its 2021 Annual Report, building on our 25 years in the gambling industry.
Betting website Novibet.co.uk made a surprise announcement this morning that it was ceasing to trade in the UK with immediate effect.
IBAS welcomes the publication by the Gambling Commission of updated guidance on fair terms and practices.
IBAS has not received any requests for dispute resolution from users of the Resolver website since 24th October. This appears to be the result of a technical issue. We recommend that any Resolver user waiting on the outcome of a complaint c…
IBAS has published its 2020 Annual Report, which records a year of unprecedented public and political interest in gambling consumer protection alongside the logistical challenges presented by the Covid-19 pandemic.
IBAS Managing Director Richard Hayler has spoken to SBC News about the growing calls for a new gambling ombudsman and the need to begin transforming the abstract concept into an achievable reality.
Statement concerning the suspension of the operating licence of Betindex Limited and the obvious concern this will cause for customers of the company's Football Index website.
Following the Presidential Inauguration Ceremony on 20th January 2021, IBAS has updated its advice to consumers who have complained about the settlement of their bets on US Election betting markets.
IBAS Managing Director Richard Hayler notes that the number of enquiries about bets placed on the outcome of the 2020 US Presidential Election has been untypically high for a political betting market.
IBAS's longest serving Adjudication Panel member George White considers the practical difficulties of providing effective consumer protection, following the Department of Culture Media and Sport's announcement of plans to review UK gambling…
IBAS welcomes the Government's announcement of a review of gambling laws and a call for evidence to support the review.
Safer Gambling Week runs from 19th - 25th November and encourages everyone who participates in gambling to explore how harm from gambling can be minimised.
If gambling is affecting your mental health, don't hold back in looking for and making the most of the help that's available. Deciding that gambling isn't good for your wellbeing isn't defeatist.
Statement from IBAS concerning the reported interim suspension of Genesis Global's UK operating licence by the Gambling Commission.
IBAS Chairman Andrew Fraser reflects on the recent publication of a series of Parliamentary reports considering various aspects of the UK gambling industry.
IBAS encourages consumers who believe their season-long football bets have been treated unfairly to consider the points in this statement before deciding what further action is appropriate.
IBAS is aiming to maintain as full and effective a dispute resolution service as possible, despite the complications posed by the outbreak of Coronavirus (Covid-19) in the United Kingdom.
The Gambling Commission has introduced new requirements for online gambling businesses which take effect from 7th May 2019. Account holders' identities will now need to be verified before they can deposit funds and place bets.
IBAS has published its 2017-18 Annual Report, 20 years after the leading dispute resolution service in the betting and gaming sector was first established.
IBAS welcomes the publication of new standards and guidance for Alternative Dispute Resolution in the gambling sector.
With the biggest sports betting event of 2018 on the horizon, Jim Cremin reflects on the most likely sources of bet settlement disputes during the World Cup, speaking to a number of industry figures and looking at some of the more interesti…
During the early stages of the 2018 Star Sports English Greyhound Derby at Towcester, Ben Keith, owner and founder of the sponsoring bookmaker, talked to Jim Cremin.
2018 Betting Shop Manager of the Year, Ron Hearn, spoke to Jim Cremin ahead of opening up the Charlton shop he now manages for Jenningsbet for his 40th Grand National in the job.
Gambling Commission Executive Director Tim Miller, launching the Responsible Gambling Zone within the ICE Totally Gaming show at London's ExCel Centre, speaks to Jim Cremin.
Simon Rowlands and Matt Bisogno, current and future Chairmen of the Horserace Bettors Forum (HBF) speak to Jim Cremin following the All Party Parliamentary Betting and Gaming Group seminar on the subject 'Are Bookmakers Unfairly Closing Cus…
Andrew Fraser has been appointed as the Chairman of IBAS with effect from January 2018, while Elaine Smethurst and Michelle Parkes join the board as non-executive Directors.
IBAS reminds consumers that it exists to consider and adjudicate on disputes only after every reasonable effort has first been made to resolve the matter with the business.
Before Jenningsbet's Ron Hearn's recent crowning as 2017 Betting Shop Manager of the Year, the last winner to represent an independent bookmaker was Andy Bennett, of Scotbet in Selkirk.
IBAS's Richard Hayler questions what a bettor can reasonably be expected to do to research information that is provided for 'guide purposes only'.
Jim Cremin speaks to betting industry all-rounder and broadcaster Tanya Stevenson, before taking her place as part of the judging panel at the Regional Finalist stage of the 2017 Racing Post/SIS Betting Shop Manager of the Year competition.…
Gambling-specialist Alternative Dispute Resolution (ADR) service IBAS today launched an updated and expanded website, marking the completion of the first stage of its digital restructuring.
