The outbreak of Coronavirus in the UK poses difficulties for Alternative Dispute Resolution (ADR) bodies like IBAS, as we aim to maintain an important service for consumers while protecting the health and wellbeing of our employees. It is also inevitable that some of the businesses whose customer complaints we consider will themselves have been disrupted by these recent developments.
In the short-term at least, it may take us a little longer to acknowledge and progress your case and we may not be able to update you as frequently as we would like. We have a number of contingencies in place for remote working that we hope will keep any disruption to a minimum and like everyone else, we will keep the situation under regular review.
You can help us manage our workload by not telephoning our office, except where there is a reasonable, urgent need to have a dispute addressed. Please contact us by email wherever possible, using: firstname.lastname@example.org
Thank you for your understanding and patience.