The Department for Culture Media and Sport (DCMS) has launched a major and wide-ranging review of gambling laws to ensure they are fit for the digital age. Details of the review and a call for evidence can be read HERE.
IBAS Chairman Andrew Fraser said:
“We welcome the Call for Evidence and the opportunity to share with DCMS our experience of over 20 years helping consumers to resolve gambling disputes.
“The Government’s announcement specifically touched on problems with consumers lodging complaints that gambling businesses have acted irresponsibly. We currently follow regulatory advice in redirecting this type of complaint to the Gambling Commission but we agree that it would be preferable to give consumers affected by this type of complaint the same access to Alternative Dispute Resolution (ADR) as every other consumer.
“We look forward to contributing to this review of gambling legislation, by sharing with DCMS data about dispute trends and examples of real complaints we have received and considered. We are committed to improving consumer protection and hope to play an active role in expanding the remit of ADR in the gambling sector.”