IBAS responds to the publication of the post-Gambling Review White Paper; in particular to the recommendation that a non-statutory Gambling Ombudsman should be created.
IBAS unveils new plans to become the first Gambling Ombudsman.
IBAS has published its 2021 Annual Report, building on our 25 years in the gambling industry.
Betting website Novibet.co.uk made a surprise announcement this morning that it was ceasing to trade in the UK with immediate effect.
IBAS welcomes the publication by the Gambling Commission of updated guidance on fair terms and practices.
IBAS has not received any requests for dispute resolution from users of the Resolver website since 24th October. This appears to be the result of a technical issue. We recommend that any Resolver user waiting on the outcome of a complaint c…
IBAS has published its 2020 Annual Report, which records a year of unprecedented public and political interest in gambling consumer protection alongside the logistical challenges presented by the Covid-19 pandemic.
Statement concerning the suspension of the operating licence of Betindex Limited and the obvious concern this will cause for customers of the company's Football Index website.
Following the Presidential Inauguration Ceremony on 20th January 2021, IBAS has updated its advice to consumers who have complained about the settlement of their bets on US Election betting markets.
IBAS welcomes the Government's announcement of a review of gambling laws and a call for evidence to support the review.
Safer Gambling Week runs from 19th - 25th November and encourages everyone who participates in gambling to explore how harm from gambling can be minimised.
Statement from IBAS concerning the reported interim suspension of Genesis Global's UK operating licence by the Gambling Commission.
IBAS encourages consumers who believe their season-long football bets have been treated unfairly to consider the points in this statement before deciding what further action is appropriate.
IBAS is aiming to maintain as full and effective a dispute resolution service as possible, despite the complications posed by the outbreak of Coronavirus (Covid-19) in the United Kingdom.
The Gambling Commission has introduced new requirements for online gambling businesses which take effect from 7th May 2019. Account holders' identities will now need to be verified before they can deposit funds and place bets.
IBAS has published its 2017-18 Annual Report, 20 years after the leading dispute resolution service in the betting and gaming sector was first established.
IBAS welcomes the publication of new standards and guidance for Alternative Dispute Resolution in the gambling sector.
Andrew Fraser has been appointed as the Chairman of IBAS with effect from January 2018, while Elaine Smethurst and Michelle Parkes join the board as non-executive Directors.
IBAS reminds consumers that it exists to consider and adjudicate on disputes only after every reasonable effort has first been made to resolve the matter with the business.
Gambling-specialist Alternative Dispute Resolution (ADR) service IBAS today launched an updated and expanded website, marking the completion of the first stage of its digital restructuring.