Statement from IBAS concerning the reported interim suspension of Genesis Global's UK operating licence by the Gambling Commission.
IBAS encourages consumers who believe their season-long football bets have been treated unfairly to consider the points in this statement before deciding what further action is appropriate.
IBAS is aiming to maintain as full and effective a dispute resolution service as possible, despite the complications posed by the outbreak of Coronavirus (Covid-19) in the United Kingdom.
The Gambling Commission has introduced new requirements for online gambling businesses which take effect from 7th May 2019. Account holders' identities will now need to be verified before they can deposit funds and place bets.
IBAS has published its 2017-18 Annual Report, 20 years after the leading dispute resolution service in the betting and gaming sector was first established.
IBAS welcomes the publication of new standards and guidance for Alternative Dispute Resolution in the gambling sector.
Andrew Fraser has been appointed as the Chairman of IBAS with effect from January 2018, while Elaine Smethurst and Michelle Parkes join the board as non-executive Directors.
IBAS reminds consumers that it exists to consider and adjudicate on disputes only after every reasonable effort has first been made to resolve the matter with the business.
Gambling-specialist Alternative Dispute Resolution (ADR) service IBAS today launched an updated and expanded website, marking the completion of the first stage of its digital restructuring.