A: We have a range of annual registration fees depending on the nature of the business. Details of current fees are displayed on the operator registration page.
You will need to:
A: No ADR service can guarantee its approval, but the scheme adopted by the Gambling Commission sees ADR bodies register for one full calendar year at a time, from 1st October in any year to 30th September in the next.
IBAS was among other ADR services approved by the Gambling Commission to adjudicate on gambling disputes from 1st October 2015 and we have remained on the approved list since then.
The IBAS Panel may take legal advice on certain issues, but also relies heavily on information published by organisations such as the Competition and Markets Authority (CMA), often for the benefit of businesses. For example, the CMA Unfair Contract Terms Guidance (LINK BELOW) booklet is a useful guide for both operators and our panellists. https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/450440/Unfair_Terms_Main_Guidance.pdf
We will also consider any requirements of LCCP and – from an advertising perspective – the rules set out by the Committee for Advertising Practice (CAP).
We follow Gambling Commission guidance on this issue. Their current advice can be read here (LINK OUT) and states:
The Commission expects gambling operators to offer ADR which is binding on the operator (if accepted by the consumer) for disputes which would otherwise be taken to the small claims court (currently disputes of not more than £10,000). For disputes over £10,000, the ADR procedure need not be binding - this would allow for example that mediation could be employed for disputes of more than £10,000 or for adjudication decisions to be non-binding on the operator.
We do accept appeals from operators but only in the following circumstances: