Useful Links

Gambling Commission – Licence Conditions and Codes of Practice (LCCP)
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Gambling Commission – Alternative Dispute Resolution
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UK Alternative Dispute Resolution Legislation
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Competition and Markets Authority (CMA) Guide to Businesses on Unfair Terms
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CAP Guidance to Businesses on Rules for Gambling Advertising
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HOW ARE WE DOING?

Total Value of Payments Awarded or Conceded to Customers in 2020.: £480,222

Total Requests for Adjudication.: 5,673

LATEST NEWS

Thursday, April 27, 2023 IBAS Welcomes Publication of Government's Gambling Policy Paper IBAS responds to the publication of the post-Gambling Review White Paper; in particular to the recom...
Thursday, October 20, 2022 A chat with Elaine Smethurst, IBAS Non-executive director A chat with Elaine Smethurst, IBAS Non-executive Director
Tuesday, August 2, 2022 IBAS unveils new plans to become the first Gambling Ombudsman IBAS unveils new plans to become the first Gambling Ombudsman.
Friday, June 17, 2022 IBAS publishes 2021 Annual Report IBAS has published its 2021 Annual Report, building on our 25 years in the gambling industry.
Monday, February 21, 2022 IBAS STATEMENT ON CLOSURE OF NOVIBET.CO.UK Betting website Novibet.co.uk made a surprise announcement this morning that it was ceasing to trade...
Thursday, February 17, 2022 IBAS WELCOMES GAMBLING COMMISSION PUBLICATION IBAS welcomes the publication by the Gambling Commission of updated guidance on fair terms and pract...
Thursday, December 2, 2021 Have you recently used Resolver to contact IBAS? IBAS has not received any requests for dispute resolution from users of the Resolver website since 2...
Thursday, July 29, 2021 IBAS PUBLISHES 2020 ANNUAL REPORT IBAS has published its 2020 Annual Report, which records a year of unprecedented public and politica...
Thursday, July 22, 2021 IBAS Managing Director talks to SBC News IBAS Managing Director Richard Hayler has spoken to SBC News about the growing calls for a new gambl...
Friday, March 12, 2021 FOOTBALL INDEX - LICENCE SUSPENSION Statement concerning the suspension of the operating licence of Betindex Limited and the obvious con...
Friday, January 22, 2021 2020 US PRESIDENTIAL ELECTION - BETTING DISPUTES Following the Presidential Inauguration Ceremony on 20th January 2021, IBAS has updated its advice t...
Wednesday, December 16, 2020 What is the right time to settle bets on the US Presidential election? IBAS Managing Director Richard Hayler notes that the number of enquiries about bets placed on the ou...
Wednesday, December 9, 2020 View from the Panel: Effective Consumer Protection IBAS's longest serving Adjudication Panel member George White considers the practical difficulties o...
Wednesday, December 9, 2020 GOVERNMENT REVIEW OF GAMBLING LAWS IBAS welcomes the Government's announcement of a review of gambling laws and a call for evidence to ...
Thursday, November 19, 2020 IBAS WELCOMES SAFER GAMBLING WEEK - 19th - 25th NOV Safer Gambling Week runs from 19th - 25th November and encourages everyone who participates in gambl...
Saturday, October 10, 2020 Thoughts on World Mental Health Day If gambling is affecting your mental health, don't hold back in looking for and making the most of t...
Tuesday, July 21, 2020 ADVICE FOR GENESIS GLOBAL'S UK CUSTOMERS Statement from IBAS concerning the reported interim suspension of Genesis Global's UK operating lice...
Wednesday, July 15, 2020 Chairman's View: Parliamentary Reports IBAS Chairman Andrew Fraser reflects on the recent publication of a series of Parliamentary reports ...
Monday, May 18, 2020 SETTLEMENT OF ANTEPOST FOOTBALL BETS IBAS encourages consumers who believe their season-long football bets have been treated unfairly to ...
Tuesday, March 17, 2020 EFFECTS OF CORONAVIRUS OUTBREAK ON THE IBAS SERVICE IBAS is aiming to maintain as full and effective a dispute resolution service as possible, despite t...
Tuesday, May 7, 2019 AGE AND IDENTITY VERIFICATION RULES - UPDATE The Gambling Commission has introduced new requirements for online gambling businesses which take ef...
Tuesday, November 6, 2018 2017-18 ANNUAL REPORT MARKS 20TH ANNIVERSARY IBAS has published its 2017-18 Annual Report, 20 years after the leading dispute resolution service ...
Monday, October 1, 2018 IBAS WELCOMES PUBLICATION OF ADR STANDARDS AND GUIDANCE IBAS welcomes the publication of new standards and guidance for Alternative Dispute Resolution in th...
Monday, June 11, 2018 WORLD CUP 2018 - PITFALLS AND PREDICTIONS With the biggest sports betting event of 2018 on the horizon, Jim Cremin reflects on the most likely...
Wednesday, May 9, 2018 BETTING COMMUNITY - BEN KEITH During the early stages of the 2018 Star Sports English Greyhound Derby at Towcester, Ben Keith, own...
Tuesday, April 10, 2018 40TH NATIONAL BECKONS FOR CHAMPION SHOP MANAGER 2018 Betting Shop Manager of the Year, Ron Hearn, spoke to Jim Cremin ahead of opening up the Charlt...
Thursday, February 8, 2018 REGULATORY VIEW - GAMBLING COMMISSION'S TIM MILLER Gambling Commission Executive Director Tim Miller, launching the Responsible Gambling Zone within th...
Wednesday, January 24, 2018 BETTING COMMUNITY - SIMON ROWLANDS & MATT BISOGNO Simon Rowlands and Matt Bisogno, current and future Chairmen of the Horserace Bettors Forum (HBF) sp...
Wednesday, January 24, 2018 APPOINTMENTS TO IBAS BOARD OF DIRECTORS Andrew Fraser has been appointed as the Chairman of IBAS with effect from January 2018, while Elaine...
Friday, December 29, 2017 CRYSTAL PALACE v ARSENAL DISPUTES IBAS reminds consumers that it exists to consider and adjudicate on disputes only after every reason...
Wednesday, December 13, 2017 BETTING COMMUNITY - ANDY BENNETT Before Jenningsbet's Ron Hearn's recent crowning as 2017 Betting Shop Manager of the Year, the last ...
Tuesday, November 21, 2017 View from the Office: Guide Stats for the Blind IBAS's Richard Hayler questions what a bettor can reasonably be expected to do to research informati...
Tuesday, November 21, 2017 BETTING COMMUNITY - TANYA STEVENSON Jim Cremin speaks to betting industry all-rounder and broadcaster Tanya Stevenson, before taking her...
Tuesday, November 21, 2017 IBAS LAUNCHES NEW WEBSITE Gambling-specialist Alternative Dispute Resolution (ADR) service IBAS today launched an updated and ...