Land-based Casino

Most casinos have high quality CCTV covering every table game, which makes the immediate resolution of disputes easier – typically regarding whether bets have been placed late for games of roulette, or questions regarding the ownership of winning bets.

We would urge customers of casinos who have a dispute to raise the matter with a member of the casino’s management team at the earliest possible opportunity.

IBAS considers disputes from customers of the Palace Casino in Great Yarmouth.

Most UK casinos refer customer disputes to the Independent Panel for Casino & Bingo Arbitration (IPCA), whose details can be accessed by clicking here.

HOW ARE WE DOING?

Total Value of Payments Awarded or Conceded to Customers in 2016.
£548,056.25
Total Requests for Adjudication.
7,159

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