Welcome to IBAS: Independent Betting Adjudication Service

If you’re ever in a gambling dispute with a licensed operator, and you can’t seem to come to an agreement, IBAS is here to help. We’re an Alternative Dispute Resolution service that provides impartial adjudications.

How can we help?

Our expert Adjudication Panel will consider the facts. They will evaluate the operator’s compliance with the Gambling Commission’s rules and our IBAS registration terms and conditions. Our rulings are legally binding on registered operators. This applies to amounts up to £10,000. To learn more, visit here.

Do I have a claim?

Use our Claims Wizard to see whether IBAS may be able to help resolve your dispute.

For Consumers

Before submitting a complaint form, find helpful tips in our General Consumer Advice section, especially if it’s your first time disputing a gambling transaction.

For Operators

Our dispute avoidance advice can help you prevent customer complaints. Take a look to avoid potential issues.

Latest News

Catch up with the latest News, Features and Press Releases from IBAS