IBAS Privacy Policy

What information do we collect?

We collect information from you when you submit a form or register on our site.

When submitting a form or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number. You may, however, visit our site anonymously.

What do we use your information for?

The primary use of data collected from the site is to enable us to adjudicate on the dispute or disputes that you wish us to resolve.

We retain information relating to disputes that we have considered in order to provide statistical information to interested parties, to fulfil our reporting duties in line with Alternative Dispute Resolution (ADR) regulations, to help inform our adjudication process and to train our employees and representatives. We take guidance from the Gambling Commission, both as regulator of the UK gambling industry and IBAS’s nominated ADR Competent Authority on appropriate lengths of time to store and retain dispute data.

We are conscious that every dispute considered by IBAS has the potential to progress to a court hearing and our approach to retaining and responding to requests to delete personal data in accordance with the 2018 Data Protection Act will always take this factor into account.

Additionally, any of the information we collect from you may be used in one of the following ways:

  • To personalise your website experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve the quality of our service
    (your information helps us to more effectively respond to your customer service requests and support needs)

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

Do we use cookies?

Cookies are used on this website and further information on the use of cookies can be found here.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. With your permission, we will use your name and account username/number and/or disputed bet or transaction numbers to identify you and your dispute to the gambling operator counterparty. We will not release your address or other contact details to any commercial entity, without your expressed permission (e.g. to allow the company to send you a cheque).

We may release information relating to you and your dispute to fulfil a legitimate requirement by any appropriate legal or regulatory authority where requested in connection with a specific investigation or enquiry. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Data Protection Act 2018 – your data, your rights

Legislation introduced in May 2018 was designed to provide consumers with a clearer understanding of their rights in relation to personal data. It was also designed to highlight to businesses and organisations storing personal data what their responsibilities were in terms of the handling and protection of personal data.

The Information Commissioner’s Office (ICO) is the regulatory authority “set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals.”

The ICO website contains useful and accessible information about your rights and entitlements relating to the handling and storage of your personal data. Visit: https://ico.org.uk/your-data-matters/ for more information.

If you ever have cause to complain about the way that your data has been treated by us, you can read more about our internal complaints procedure by visiting: https://www.ibas-uk.com/contact-ibas/complain-about-ibas/ or you can telephone our office on 020 7347 5883

If we are unable to resolve your complaint satisfactorily, or in any event, you can complain about the way we have treated your personal data directly to the ICO, by visiting: https://ico.org.uk/make-a-complaint/ or telephoning 0303 123 1113.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our website's privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.



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